At Tboxmedia, we always puts customer satisfaction first and provides customers with high quality products. We’re sorry if you are not satisfied with the product you received. We are always happy to accept returns, exchanges and refunds for customers.
Return Eligibility
You may request a return within 30 days after your order has been delivered.
To be eligible for a return, the following conditions must be met:
- The item must be unused, uninstalled, and in the same condition as received
- The item must be returned in its original packaging, including all accessories, manuals, and tags (if applicable)
- The item must be free from scratches, damage, or any signs of use
- Proof of purchase (order number or receipt) is required
Returns are accepted for the following reasons:
- Change of mind
- Size or fit issues (e.g., not suitable for your installation space)
⚠️ In these cases, return shipping costs are the customer’s responsibility.
Returns Due to Our Error
We will cover all return shipping costs if the issue is due to our error, including:
- Incorrect item delivered
- Defective product
- Product damaged during shipping
Non-Returnable Items
We do not accept returns in the following cases:
- Items that have been installed, used, or altered
- Items that are scratched, cracked, or damaged due to customer handling
- Custom-made or personalized products
- Items returned without prior approval
- Normal wear and tear after use
How to Request a Return
To initiate a return, please contact us at:
📧 [email protected]
Please include the following information:
- Order number
- Reason for return
- Photos (required if the item is defective, damaged, or incorrect)
Our support team will review your request within 2–3 business days and provide return instructions if approved.
Return Address
We operate multiple return facilities. The correct return address will be provided after your return request is approved.
⚠️ Please do not send any items back without contacting us first.
We strongly recommend using a trackable shipping service, especially for large or valuable items like soaking tubs.
Return Shipping Costs
- Customers are responsible for return shipping costs for change-of-mind or sizing-related returns
- Original shipping fees are non-refundable, except in cases of our error
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection
- Please allow 3–5 business days for inspection
- Approved refunds will be processed within 7 business days
- Refunds will be issued to the original payment method
- Depending on your bank or card issuer, it may take 7–15 business days for the refund to appear
Order Cancellation
- Orders can be canceled within 24 hours of purchase
- After this period, orders may already be processed and cancellation is not guaranteed
Contact Us
If you have any questions about this policy, please contact us:
📧 [email protected]
